Privacy Policy

1. Introduction

New Umer Holidays Travel respects your privacy and is committed to protecting the information you provide when using our website and travel services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared with service providers, how cookies and similar technologies may be used, and the choices available to you.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on the service you request, we may collect information such as:

• Name and contact details
• Email address
• Phone or WhatsApp number
• Travel dates and destinations
• Flight or accommodation preferences
• Visa-related information when required
• Passport or identity information when required for a requested service
• Booking and inquiry information
• Information you voluntarily provide through forms, WhatsApp or other communication channels

We only request information that is reasonably necessary for the travel service, inquiry or support you choose to use.

3. How We Use Your Information

Information may be used to:

• Respond to travel inquiries
• Provide flight and travel information
• Assist with Umrah packages and related services
• Assist with visa-related requests
• Assist with hotel and travel insurance requests
• Process or coordinate requested travel services
• Provide customer support
• Communicate important service or booking updates
• Improve our website and customer experience
• Monitor website performance and usage trends
• Protect our website against misuse or fraudulent activity
• Measure and improve the performance of advertising and affiliate activities where applicable

4. Flight Search and Third-Party Travel Services

Our website may provide flight-search functionality using third-party travel technology, affiliate networks or other travel service providers.

When you use a third-party flight-search or travel service, information may be processed by that provider according to its own terms and privacy policy.

New Umer Holidays Travel does not control the privacy practices of independent third-party websites or services.

Before submitting personal or booking information to a third-party provider, we recommend reviewing that provider's privacy policy and terms.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

Information may be shared when reasonably necessary to provide a service requested by you. Depending on the service, this may include airlines, hotels, insurance providers, visa-related service providers, travel partners, payment providers or relevant government authorities.

We may also disclose information where required by applicable law or where reasonably necessary to protect our legal rights, customers, website or business.

Third-party service providers may process information according to their own privacy policies and terms.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website, including general information such as traffic sources, pages visited, device information and engagement patterns.

Analytics information helps us improve website performance, content and customer experience.

Google Analytics may use cookies and similar technologies to collect information about website usage. Information collected through analytics may be processed by Google according to Google's applicable policies.

You can manage certain cookie and browser settings through your browser or device settings.

7. Microsoft Clarity

We may use Microsoft Clarity to understand how visitors interact with our website through behavioral analytics, such as page engagement, navigation patterns and interaction with website elements.

These insights help us identify usability issues and improve the design and functionality of our website.

Microsoft Clarity may use cookies and similar technologies to help provide analytics and understand website usage. Information may be processed by Microsoft according to its applicable privacy policies and terms.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functionality, analytics, security, advertising and improving user experience.

Cookies are small files or similar technologies that may be stored on or associated with your device when you visit a website.

Third-party services used on our website may also use cookies or similar technologies according to their own policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Google AdSense and Advertising

We may use Google AdSense and other advertising services to display advertisements on our website and help support the operation and development of our online services.

Google and other third-party advertising providers may use cookies, web beacons, device information or similar technologies to serve, measure and personalize advertisements based on information such as a user's visits to this and other websites, subject to applicable settings and consent requirements.

Third-party vendors, including Google, may use cookies to serve advertisements based on a user's prior visits to our website or other websites.

Where required by applicable law, advertising and measurement technologies may be used only after obtaining the appropriate user consent.

Users may be able to manage or opt out of personalized advertising through Google's advertising settings and other available privacy controls.

Advertising preferences may also depend on the user's browser, device, location and applicable consent choices.

We do not control the cookies or technologies used by third-party advertising providers. Their processing of information is governed by their respective privacy policies and terms.

10. Affiliate and Referral Services

We may participate in affiliate or referral programs involving travel services, flight search platforms, hotels, insurance providers or other relevant travel partners.

When you click an affiliate or referral link, the external provider may use cookies or similar technologies to recognize the referral and attribute a transaction or visit.

If we receive a commission or other benefit from an eligible referral or transaction, this will not normally increase the price you pay for the service.

External websites and affiliate partners operate under their own privacy policies and terms, which we recommend reviewing before using their services.

11. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration or disclosure.

However, no website, online transmission or electronic storage system can guarantee complete security.

12. Data Retention

We may retain information for as long as reasonably necessary to provide requested services, maintain business records, resolve disputes, comply with legal obligations or protect our legitimate business interests.

13. Your Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you.

You may also contact us if you have questions about how your information is being used.

You may manage cookies through your browser settings and may have additional choices regarding advertising and analytics technologies depending on your location and applicable laws.

14. Third-Party Websites

Our website may contain links to third-party websites, including travel providers, airlines, hotels, affiliate partners, advertising services and social media platforms.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Children's Privacy

Our website is intended for general travel information and services and is not specifically directed toward children. We do not knowingly request personal information from children without appropriate involvement of a parent or legal guardian.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal requirements change.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, you can contact us using the following details: