Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the New Umer Holidays Travel website and the travel-related services provided by our agency.

By using our website, submitting an inquiry, contacting us through available communication channels or purchasing a service, you acknowledge that you have read and understood these terms.

2. Our Travel Services

New Umer Holidays Travel provides travel-related services and assistance including:

• Domestic and international air ticketing
• Online flight search and travel information
• Umrah packages and pilgrimage support
• Visit visa assistance
• Hotel booking assistance
• Travel insurance
• Ticket changes and reissue support
• General travel consultation and assistance

Certain services may be provided, processed or fulfilled by airlines, hotels, insurers, government authorities, travel suppliers, technology providers or other third parties.

3. Flight Search and Travel Information

Our website may display flight-search results, fares, schedules, routes and other travel information obtained through third-party travel technology or supplier platforms.

Flight-search results are provided to help users explore available travel options. A displayed flight, fare or availability should not automatically be considered a confirmed booking.

Fares, schedules, availability, baggage rules and other travel conditions may change at any time.

Where a booking is requested through New Umer Holidays Travel, the applicable supplier or airline rules will apply.

4. Prices and Availability

Flight fares, hotel rates, Umrah package prices, insurance prices and other travel costs may change without notice.

Prices shown on the website may be indicative unless explicitly stated otherwise. Final pricing and availability must be verified before a booking is confirmed.

Additional charges may apply depending on the selected supplier, airline, service, payment method, taxes, baggage, cancellation conditions or other applicable requirements.

5. Booking Confirmation

A booking is considered confirmed only after the required payment or payment authorization has been completed and an official ticket, booking reference, voucher, confirmation or other applicable document has been issued.

Submitting an inquiry through our website, WhatsApp, email or telephone does not by itself create a confirmed booking.

6. Customer Responsibilities

Customers are responsible for ensuring that the information provided to us is accurate and complete.

• Names and personal details are provided correctly.
• Passport and travel documents are valid where required.
• Visa, entry, vaccination and other destination requirements are checked and satisfied.
• Travel dates, routes and booking details are reviewed before confirmation.
• Required payments are completed within the specified deadline.
• Customers provide accurate information required for their requested service.

7. Visa Assistance

Visa assistance is provided on a best-effort basis. Final approval, rejection or processing decisions are made solely by the relevant embassy, consulate, immigration authority or government department.

New Umer Holidays Travel does not guarantee visa approval and cannot be held responsible for delays, refusals, additional document requests or changes in immigration requirements made by the relevant authorities.

8. Changes, Reissues and Cancellations

Flight changes, ticket reissues, cancellations, hotel changes and other modifications are subject to the rules of the relevant airline, hotel, insurer, supplier or travel provider.

Fare differences, supplier penalties, cancellation charges, administrative fees and other applicable costs may apply.

Service charges may be non-refundable where administrative work or processing has already been completed.

9. Refunds

Refund eligibility depends on the rules and conditions of the relevant airline, hotel, insurance provider, supplier or travel partner.

Refund processing times may vary and may depend on the third-party supplier.

Approved refunds may be subject to supplier deductions, cancellation penalties, administrative charges, service fees and applicable currency conversion differences.

10. Umrah Packages

Umrah package inclusions, hotels, room categories, transportation, schedules and other arrangements are subject to availability and may change because of operational, regulatory or supplier requirements.

Customers are responsible for complying with applicable Saudi travel, visa, health and pilgrimage requirements at the time of travel.

11. Third-Party Services and Affiliate Links

Our website may contain links, search tools, widgets or offers provided by third-party travel platforms, airlines, hotels, technology providers or affiliate partners.

When you use a third-party service, that provider's own terms, privacy policy, booking rules and cancellation conditions may apply.

Where applicable, New Umer Holidays Travel may receive a commission from qualifying affiliate referrals at no additional cost to the customer.

12. Website Information

We make reasonable efforts to keep information on our website useful and up to date. However, we do not guarantee that every price, image, schedule, destination description, availability status or service detail will always be complete, current or error-free.

Information obtained from third-party providers may change without notice.

13. Limitation of Liability

To the extent permitted by applicable law, New Umer Holidays Travel is not responsible for losses, delays, cancellations or disruptions caused by circumstances outside our reasonable control.

Such circumstances may include airline cancellations, flight delays, missed connections, supplier failures, visa refusals, weather events, political situations, government actions, natural disasters, technical failures or other force majeure circumstances.

14. Intellectual Property

Website design, branding, original text, graphics, logos and other original content belonging to New Umer Holidays Travel may not be copied, reproduced, modified, republished or distributed without prior permission.

Content belonging to third-party providers remains subject to the rights and conditions of those providers.

15. Changes to These Terms

We may update these Terms and Conditions when our services, technology, business practices or applicable requirements change.

The latest version will be published on this page and will replace previous versions.

16. Contact Information

If you have questions regarding these Terms and Conditions, please contact New Umer Holidays Travel.