Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the New Umer Holidays Travel website and the travel-related services offered by our agency. By using this website, submitting an inquiry or purchasing a service, you agree to these terms.

2. Travel Services

New Umer Holidays Travel provides services including air ticketing, Umrah packages, visit visa assistance, hotel reservations, travel insurance, ticket reissue support and general travel consultation.

Some services are provided directly by third parties such as airlines, hotels, insurance providers, transport companies, embassies, consulates and technology partners. Their individual rules and policies may also apply.

3. Prices and Availability

Flight fares, hotel rates, package prices and other travel prices may change without notice until a booking is confirmed and payment requirements are completed.

Prices shown on the website are indicative unless clearly stated otherwise. Final availability and pricing must be confirmed by our travel consultant.

4. Booking Confirmation

A booking is considered confirmed only after the required payment has been received and an official confirmation, voucher, ticket or booking reference has been issued.

Submitting an inquiry through the website, WhatsApp, email or phone does not by itself create a confirmed booking.

5. Customer Responsibilities

Customers are responsible for ensuring that:

• Names and personal details are provided correctly.
• Passports and travel documents are valid.
• Visa, vaccination and entry requirements are satisfied.
• Travel dates, routes and booking details are checked before confirmation.
• Payments are made within the required deadline.

6. Visa Services

Visa assistance is provided on a best-effort basis. Final visa approval or rejection is solely determined by the relevant embassy, consulate or immigration authority.

New Umer Holidays Travel does not guarantee visa approval and is not responsible for delays, refusals or additional document requirements imposed by authorities.

7. Changes, Reissues and Cancellations

Changes, reissues and cancellations are subject to airline, hotel, supplier and package rules. Fees, penalties and fare differences may apply.

Service charges paid to New Umer Holidays Travel may be non-refundable where administrative work has already been completed.

8. Refunds

Refund eligibility depends on the rules of the relevant airline, hotel, insurer, supplier or travel partner. Processing times may vary and are outside our direct control.

Any approved refund may be subject to supplier deductions, cancellation charges, administrative fees and currency conversion differences.

9. Umrah Packages

Umrah package inclusions, hotel names, transport arrangements, room categories and schedules are subject to availability and may change due to operational, regulatory or supplier reasons.

Customers must comply with Saudi travel, visa, health and pilgrimage requirements applicable at the time of travel.

10. Third-Party Links and Affiliate Services

The website may contain links, widgets or offers provided by third-party travel platforms or affiliate partners. If you choose to use those services, the third party's terms, privacy policy and booking conditions will apply.

We may earn a commission from qualifying affiliate bookings at no additional cost to the customer.

11. Website Information

We try to keep website information accurate and updated, but we do not guarantee that all prices, dates, images or service descriptions will always be complete or error-free.

12. Limitation of Liability

To the extent permitted by applicable law, New Umer Holidays Travel is not responsible for losses caused by airline cancellations, delays, missed connections, supplier failures, visa refusals, weather, political events, government actions or circumstances outside our reasonable control.

13. Intellectual Property

The website design, branding, text, graphics and original content may not be copied, reproduced or distributed without permission, except where content belongs to a third-party provider.

14. Changes to These Terms

We may update these Terms and Conditions when business, regulatory or service requirements change. The latest version will be published on this page.

15. Contact Information

Questions about these terms can be directed to New Umer Holidays Travel.